Support for residents during COVID-19
As the efforts to curb the spread of COVID-19 are underway, we hope you and your family are doing well under what are very challenging circumstances. We know that the stress of social distancing, lack of routine and uncertainty is continuing to mount for many of us. As a valued Residential Property Management Services (RPMS) resident, we want to update you on all that RPMS is doing for our communities to navigate this unprecedented crisis.
We have put together the latest information on rent related matters and the support measures we have implemented. As circumstances concerning COVID-19 are changing daily, we will continue to provide updates and resources in a timely fashion. Below, you will find relevant information on rent collection, government assistance plans and the measures we are taking at the building level to ensure safety for all.
Update – Oct 9, 2020
It’s important for residents to note the following:
We are asking all residents who can pay their rent to please do so as they normally would. For those residents who cannot pay rent, our commitment remains constant to working collaboratively with you on a case by case basis. As of April 1, we have implemented payment plans designed to give those in need some flexibility around their rent obligation.
We value your place in our community. If you have questions, we are here to help you.
- Resident Payment Options
- Resident Portal
- Resident’s Guide Canada Emergency Response Benefit (CERB)
- Essential and Non-Essential Maintenance Requests
- Health & Safety Resources
Resident Payment Options
For those residents who cannot pay rent, or cannot pay in full, our commitment is to work collaboratively with you on a case-by-case basis. In order to assist our residents, so that we can all get through this crisis together, RPMS is announcing the following programs:
- The RPMS Deferred Rent Program
- Utilization of Last Month’s Rent (LMR)
Our Resident Portal is now live and will be incredibly helpful during this pandemic to ensure you receive timely communication direct to your email or via text.
Have you registered for Resident Portal? If you haven’t, please contact your Management Office to provide them your email address or contact email@example.com
Already registered for the Resident Portal?
Bookmark the login page at: https://rpms.residentonline.ca/
Resident’s Guide Canada Emergency Response Benefit (CERB)
The Canada Emergency Response Benefit (CERB) is a taxable benefit of $2,000 for up to 4 months, available to all Canadians who have lost their income due to the COVID-19 pandemic. The CERB combines the previous Emergency Care Benefit and Emergency Support Benefit for a more streamlined process to get funds into the hands of Canadians.
Essential and Non-Essential Maintenance Requests
Health measures to protect residents, staff, and vendors when providing maintenance inside units:
RPMS is committed to keeping our residents, staff, and vendors safe. Doing so requires complying with the federal and provincial health agency guidelines to reduce the spread of COVID-19. In line with health guidance and the provinces’ phased re-opening plans, we are implementing temporary protocols when responding to unit maintenance requests.
Prior to any maintenance staff entering a residents’ unit, the residents will be asked the following questions:
- If residents answer YES to any of the questions, they are required to contact us immediately and maintenance will be rescheduled to a later date.
- Are you or anyone living in the unit in quarantine or experiencing COVID-19 symptoms?
- Has anyone living in the unit recently traveled?
- Are you or anyone living in the unit showing signs of fever?
- Are you or anyone in the unit taking care of someone who has been sick?
- Are you or anyone living in the unit come into contact with someone who has been
diagnosed with COVID-19?
- Before entering the unit, maintenance staff will confirm if anyone in the unit is experiencing symptoms of COVID-19 and repeat the questions set out above. If a resident answers yes to any of the questions, the visit will be rescheduled for a later date.
- Anyone in the unit during the maintenance visit must maintain physical distancing of at least 6 feet (2 metres) for the entire time work is being performed in the unit. Where possible, we ask that anyone in the unit leave or isolate in a separate room while maintenance staff are in the unit.
- If proper distancing or other safeguards cannot be maintained during the visit, maintenance staff and/or vendors will not complete the work and maintenance will be rescheduled
- Maintenance staff will be equipped with personal protection equipment (e.g. masks, gloves, hand sanitizer, etc.) when in the unit. We suggest anyone in the unit wear a mask, if possible, while staff are in the unit
- RPMS may request a third-party contractor to perform maintenance work inside a unit. In some cases, these vendors may have separate protocols from ours. We will work with our vendors and residents to ensure these protocols are fair and appropriate.
Health & Safety Resources
RPMS remains committed to your health, safety and well-being. We will share emerging COVID-19 information in this section as it becomes available.
Relevant News Articles
Stay up to date on news related to apartment living and rentals:
**The material and any links are being provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by RPMS of any of the products, services or opinions of the corporation or organization or individual. RPMS bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links.